Complaints Handling Policy

This is a courtesy English translation. The French version is the legally binding one; in the event of any discrepancy, the French version prevails.

Your satisfaction is our priority. If you encounter a problem or wish to tell us about your dissatisfaction, I CONSEIL EXPERTISE ASSURANCES provides you with a simple and effective procedure.

How to submit a complaint

You can contact us:

by email at: iceassurances@yahoo.fr;
via our online complaint form at the bottom of this page;
or by post at: I CONSEIL EXPERTISE ASSURANCES, 23 Grande Allée du 12 Février 1934, 77186 Noisiel, France.

Our commitments

Acknowledgement of receipt within 10 working days.
Final response within a maximum of 2 months.

Handling steps

First level — your request is reviewed by our customer service team.
Second level — if necessary, it is escalated to a manager for in-depth examination.
Third level — in the event of continued disagreement, you may refer the matter to La Médiation de l'Assurance (the French Insurance Ombudsman):

La Médiation de l'Assurance TSA 50110 75441 Paris Cedex 09 France

Your personal data

All complaints are handled in accordance with confidentiality requirements and personal data protection rules (GDPR). To find out more, see our Privacy Policy.

This information notice reflects our internal policy, which meets the expectations of the ACPR (the French prudential supervision and resolution authority) and actively contributes to the professionalisation of client relations. It is available on request.

SUBMIT A COMPLAINT

Complete this form to submit a complaint. You will receive an acknowledgement within 10 working days and a final response within a maximum of 2 months.